Corrections, refunds & withdrawal

Full refund before you download

Full refund, no questions asked, if you ask within 7 days of your portraits being ready and you have not downloaded any of them. The first download of a full-resolution file ends the guarantee.

The seven days run from the moment your portraits are ready in your gallery, not from payment, and the same fixed window applies to every order. “Downloaded” means a full-resolution file: looking at your gallery, opening a preview and deciding you do not want the set costs you nothing. Ask by emailing foto@still.sintro.io with your order reference; we do not ask you to justify the request.

Once you have downloaded a full-resolution photograph the set is delivered and this guarantee no longer applies. The two remedies below do, and they are not limited by it.

Missing results

A failed generation does not count as a delivered photograph. Use “Retry missing photos · free” in your gallery without paying again.

A faulty photograph

If a delivered photograph has a clear identity, anatomy or category problem, report it from the gallery for one included replacement per original photograph. If the replacement still has a problem, contact foto@still.sintro.io with the order reference and affected photograph.

Optional variations

Additional artistic variations are an optional five-photo reshoot. Buying them is not a condition for reporting a fault or requesting a remedy.

Refund and withdrawal requests

For a failed delivery, an unresolved defect, an incorrect charge or a withdrawal request, email foto@still.sintro.io. There is no physical parcel to return and no shipping fee.

Applicable consumer rights remain in force and are not replaced by the guarantee above, which is offered on top of them. Starting a digital service can affect withdrawal rights only when the applicable legal conditions are met. Payment alone is not treated here as a waiver. See Service terms.